Managing Front Office Operations

The management and staff of the Udzungwa Mountains College Trust (UMCTO) in Moshi Municipality – Kilimanjaro Region, do not receive cash in hand at all and by any means, and instead, all payments – including money for the registration form, professional courses, study tours, or any assistance of money to support the college projects from our friends and development stakeholders/partners should be paid through college bank facilities, and the general public should be aware and understand that the college operates only two bank accounts namely KENYA COMMERCIAL BANK (KCB) & NATIONAL BANK OF COMMERCE (NBC) respectively.

Please, bring us your bank slip after making your payments and you will be given the college receipt of your hard-earned money. It is strictly prohibited and illegal as well as risk-taking to pay your money via the personal savings account/M-Pesa. No matter the person in the management of the Udzungwa Mountains College Trust (UMCTO) is the Managing Director, College Principal, College Accountant, Public Relations Manager, etc. We are all guided and ruled by the college constitution/Trust Deed. The management and staff of the Udzungwa Mountains College Trust (UMCTO) will not be responsible for any complaints from sponsors, guardians, parents or college students at large regarding this matter.

COLLEGE BANK FACILITIES;
For those who wish to use the college bank facilities to send their fees they should use the college bank accounts as shown below;

1.KENYA COMMERCIAL BANK MOSHI BRANCH (KCB)
Account No. 3300106621
Account name; UDZUNGWA MOUNTAINS COLLEGE TRUST

2.NATIONAL BANK OF COMMERCE MOSHI BRANCH (NBC)
Account name; UDZUNGWA MOUNTAINS COLLEGE TRUST
Account No. 017101008396.

About this course;

Learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module. Topics include revenue management and the latest technology applications. This module shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure the property’s goals are met.

• Your Learning Programs;
• Classification of hotels in terms of their ownership, affiliation, and levels of service.
• The various functional areas within hotels
• Front office operations during the four stages of the guest cycle
• The reservations process and tools managers use to track and control reservations.
• The registration process and creative registration options
• Typical service requests that guests make at the front desk
• Important issues in developing and managing a security program
• Creating and maintaining front office accounts.
• Functions and procedures related to the check–out and account settlement.
• Cleaning responsibilities of the housekeeping department
• The front office audit process
• Ratios and formulas used to forecast room availability
• Revenue management including capacity management, discount allocation, and duration control
• Effective hiring and orientation of front office staff.

1. CERTIFIED  CERTIFICATE;

• A certificate of  Secondary Education with 4 Passes (D)  and above excluding religious subjects.

2. ORDINARY   DIPLOMA;

• An Advanced  Certificate  of  Secondary  Education  with  at least two Subsidiary  and above  OR
• A Certificate  of  NTA  Level 4

Full Amount Tshs 2,100000/= 1.5yrs

Course fees cover – Learning materials, binoculars, uniforms, books, birdsong CDs, Foreign language materials, camera, laptops & iPods, counter books & pens, and many more as per the particular field of study.

Full Amount Tshs 3,000,000/= 2.5yr

Course fees cover – Learning materials, binoculars, uniforms, books, birdsong CDs, Foreign language materials, camera, laptops & iPods, counter books & pens, and many more as per the particular field of study.

Full Amount Tshs 1,050.000/= 9 month

It is true! Once you become UMCTO – student why not encourage your friends to sign up for a course too?

As soon as one of your friends enrolls with us, you will get Tshs 60,000/= as a special thank you for your recommendation

So not only will your friends be given the chance to further themselves in the most flexible and enjoyable way available today, but you will also be able to treat yourself.

At Udzungwa Mountains College Trust (UMCTO) we pride ourselves on offering you the best service possible. From the quality of our study materials – all written by professionals in their fields, to our Students Advisors – who have been specially chosen for their ability to help students,  we aim to offer you only the best, that is our promise.

“Ignorance is more expensive than education. Cheap it costs. Think big! We value and respect to the great extent your hard-earned college fees for your return in investment (ROI) that you invest with Udzungwa Mountains College Trust (UMCTO).  At Udzungwa Mountains College Trust (UMCTO) we pride ourselves on offering you the best service possible. From the quality of our study materials – all written by professionals in their fields, to our Student Advisors – who have been specially chosen for their ability to help students, we aim to offer you only the best, that is our promise”.